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Who said they buy the products? Downloads are available... unless they explicitly said they bought it. And did they say they liked her before then, or did they state that they'd always disliked her?
They're allowed to dislike the album. I think it's pretty good, but not my favorite from her, and I thought Sunrise/Sunset was a pretty good single, but not great.
She got better from Duty to GUILTY, and took a little step back after. That's all.
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