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I think it's because of this:
"We may arrange for orders to be split into separate shipments if it benefits the customer, e.g. if one of the items in the order has a later release date, or if the full shipment is extra bulky"
Maybe they put the single and the poster together and the album with the minitoy in other shipment?
Did they mention the poster in your e-mail? In my e-mail (the Y/B one) I only see "shipment unit = 3" so I think I got the poster (please T_T)
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sorry for my awful english~

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