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I've only ordered from them once, because of money constraints, and they pulled through just fine for me. Just be careful that if you DO get a Japan version, it might take them a while to "locate it". (I had to wait a week for them to find the Japan versions of MOON and Cruise Records 1995-2000, since those were the only versions of those albums that they had)
But yes, they are good. Once they got a hold of everything, it only took them 4 days to get it to me, and it was PACKAGED. I mean REALLY packaged. It was in a box with lots of bubble stuff. ^_^! That was just like an extra present, truly. XD There wasn't a scratch on any of cases, and everything was accounted for.
But anyway, if you want Duty you'll have to go to CDJapan. YA has had it, "tempoarily out of stock" (both versions) since forever. You might be also to find some elusive singles on CDJ that you can't find on YA. But I've never ordered from them, so I don't know.
^_^;
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