Just because a staff member is online doesn't mean that he/she sees every new topic. That person may not have seen your topic. You can't assume that the person was just ignoring you. What if he/she did see your topic but didn't have time to respond? There are so many what if's, and it's unfair to condemn the staff for that.
AHS is the way it is. You can't change AHS to match your personal ideals of a forum. We're open to new ideas. You expressed your opinion, but we don't have to agree with it. If you don't like AHS, you're not being forced to stay.
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