iirc it was during AT2002...She made a comment to someone in the front row who was sitting down during the concert telling them to stand up, and rumors started circulating that she had said it to a fan that was in a wheelchair--when in fact it was either her staff or a friend of hers. So rumors were going around that she was insensitive and rude for calling out someone in a wheelchair for not standing up, etc.
edit: Wow the above explains it way more throughly than I ever could lol
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