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I can answer 1 and 2:
Well first you need to have iTunes installed (which should've come along with the ipod when you first bought it). If you want to add new songs to your ipod, the songs have to be in your library first. First make sure that you have " Library" hi-lighted at the left. Go to File>>Add Song to Library(if you want to add individual songs to the library) or Add Folder to Library(if you wan to add every song in a certian folder to the library). Make sure that your ipod is connected and find the songs using the search function(Library should still be hi-lighted) and highlight the files and drag them to the ipod tab at the left and there you go!
As for deleting songs, you need to hi-light ipod at the left and search for the songs that you want to delete. Once you find them, right click on them and choose "remove."
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