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I have the exact same problem. I suggest that you convert the videos before you add the file. That might help too.
I was really mad because i had converted them with iTunes and they didn't work on my iPod, nor did they work when I played them on Winamp or WMP.
Now...my iPod says that I don't have the authority to update my videos...the only vids that work were some that came from my friend, they were quicktime vids, and they have audio and everything.
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