Dumb question about YesAsia but...

[NintendoHTF1242]

Yeah I didn't know where to put this xD Since this was mainly an Asian music/DVD site I'll post my question here.

So, the credit card I used to order HEAVEN couldn't be verified so they told me to send them information with a new card. Do I just use regular MSN email to do this or what? I was wondering since I thought that wasn't safe or something Lol XD Anyone got input? Maybe I'm just too paranoid with sending precious information over the internet through email? xD

[FIRSTKLAS]

There's a "contact us regarding an order" form on their website, isn't there?

I'm pretty sure I've used an on-site form to contact them about cancelling/changing an order before...

Edit: Yup, there is. You have to log-in to your account, click on the order number, and it's in the drop down list under "To manage your order..."

[NintendoHTF1242]

Mmm would it be safe to just put that information down in a regular messaging box on the site to them?

[Utena]

Can't you just modify your card informations yourself in your profile and ask them to try again ?

[NintendoHTF1242]

Originally Posted by Utena

Can't you just modify your card informations yourself in your profile and ask them to try again ?

Sadly, it doesn't work that way. You gotta email them new information it seems. Just wanted to make sure it was safe just simply emailing it to them xD

[FIRSTKLAS]

Originally Posted by NintendoHTF1242

Mmm would it be safe to just put that information down in a regular messaging box on the site to them?

Maybe not. I just double-checked the site and see now that using the contact option takes you out of your account and back to the regular feedback form.

And I wouldn't trust e-mail because when you send a message it travels through various networks as-is before it reaches its destination and if someone is specifically watching one of those networks for stuff that might contain financial info (either by watching the subject line, recipient address, etc.) they could intercept it. There is ways of encrypting e-mail messages but for them to work, both the sender and the recipient need to be using the same setup.

You could ask YesAsia how secure their on-site messaging form is before using it but it might turn out that the safest way to give them your information is over the phone via one of their toll-free numbers.

[NintendoHTF1242]

Maybe I should just cancel my order and re-order? I was gonna do that, but then I might not get the first press. So I sent them a message and I'll just wait for them to reply.

[Polyrhythm]

Wait is this Heaven the Ayu single? Or something else 0_o

[Kingdom]

Probably Miliyah Kato's album HEAVEN.

[Polyrhythm]

Ohhhhhh ok....I was like....first press? 0_o Makes more sense now.

[NintendoHTF1242]

Haha yeah Miliyah's <3

Yeah, they just told me to re-order. Thanks for the input anyway everyone <3

[hsienko]

Yeah you gotta email it to them. I had to do it because I had lost my card that I used to order something with and got a new one. I was uncomfortable with sending it over email but I just did it anyways.