About YesAsia Credit

[Lanz16]

I've ordered Ayu's NEXT LEVEL and GUILTY album and luckily, I've used my YesAsia credit.

But a huge problem occured lately, I canceled my order due to payment problem and my YA credit didn't come back to my account.

I don't know if its gone for good... Its a huge waste!


All I want is a clear answer to this question:

Once you placed an order with YA credit and then cancel it due to any problem, is YA credit you have is good for 1 use only?


[EDIT]
I forgot to mention this one.
I've E-mailed YA about this and they respond this:

Originally Posted by YesAsia

If any order with YesAsia credit applied is cancelled, the applied credit will be refunded back to your account for your next or future shopping. Whenever you would like to view the relevant credit record, you are kindly advised to log into your YesAsia account to view the credit record under “Credit & Coupon Section”.

I felt, I want to go mad over YA.