Online Shopping Help Thread #2 - Page 6 - Ayumi Hamasaki Sekai
Ayumi Hamasaki Sekai
· Ayu's Official Site · Ayu's twitter · Ayu's YouTube · masa's translations · Misa-chan's translations ·


Go Back   Ayumi Hamasaki Sekai > Ayumi Hamasaki Forums > Enquiries

Notices

Reply
 
Thread Tools Display Modes
  #101  
Old 28th June 2010, 09:55 PM
Ranma Matsuri's Avatar
Ranma Matsuri Ranma Matsuri is offline
Daybreak Initiate
 
Join Date: Apr 2010
Location: GREENsboro, North CAROLina in AyUSA :D
Posts: 2,659
Wow, perfect timing to hear something like this to make me even more nervous lol. My mom just informed me that we have to move sometime this month before the landowners trap us in a lease and now I'm freaking out because I have that Days/Green I've been wanting for so long in the mail that won't be here until the middle of the month (the seller's shipping service is the slowest ever but free, lol) and then I pre-ordered MOON/blossom that'll ship out from CDJ around the 14th and I might not even be here when both the items arrive.

Sucks that happened to you though. I hope you get your money back.
__________________

Thank you, Mirrorcle Heaven*


**~Idororu Rabu~**

Koharu Kusumi Tomomi Itano Karin Miyamoto
Meimi Tamura Ayaka Komatsu Kanon Suzuki

Reply With Quote
  #102  
Old 28th June 2010, 10:06 PM
Akuto's Avatar
Akuto Akuto is offline
YOU Initiate
 
Join Date: Oct 2009
Location: Cheshire, U.K.
Posts: 120
I think you are OK provided you have no open orders during your move. If you change your address as soon as you get to your new house and THEN make new orders, I'm sure you will be fine!
__________________
Those who ignor a shout, may strain to hear a whisper.
Reply With Quote
  #103  
Old 29th June 2010, 07:34 AM
gothicayu's Avatar
gothicayu gothicayu is offline
INSPIRE Initiate
 
Join Date: Aug 2003
Posts: 5,915
one more problem with yesasia .... i didnt have this issue before however i had other issues with yesasia ...they had an awfull costumer service . i stopped ordering from them a long time ago . now i order mostly on mu-mo and hmv japan and also from the forum .

im sorry this happen to you . i hope you can get your money back
__________________
THE BEST WEBSITE TO BUY USED JAPANESE IMPORT :WWW.MYJPOP.COM

if you live in california check www.yumeranch.com

come join the fun look with my jpop on facebook http://www.facebook.com/#!/pages/MY-...953715?ref=ts/
Reply With Quote
  #104  
Old 29th June 2010, 02:09 PM
nanakopy87's Avatar
nanakopy87 nanakopy87 is offline
INSPIRE Initiate
 
Join Date: Apr 2009
Posts: 5,988
i find it is lame.why they couldn't change the address for pre-order stuff?its not that the manufacturer send the cd to you.its YESASIA itself send to you.so,i don't see any problem they cannot amend your address info
__________________


Reply With Quote
  #105  
Old 29th June 2010, 02:26 PM
Akuto's Avatar
Akuto Akuto is offline
YOU Initiate
 
Join Date: Oct 2009
Location: Cheshire, U.K.
Posts: 120
It's ridiculous, I know. I told them in a message that I no longer lived at the address and gave them to old address to confirm and my new address in hope that they could send it to where I now am. But they told me that they couldn't do that!

I guess it is all my fault for moving house! HOW DARE I!!!!!!!!!
__________________
Those who ignor a shout, may strain to hear a whisper.
Reply With Quote
  #106  
Old 29th June 2010, 03:13 PM
AyusakiFan's Avatar
AyusakiFan AyusakiFan is offline
UNITE! Initiate
 
Join Date: May 2010
Location: Florida
Posts: 2,198
That's terrible that they are refusing to ship your items to your new address since you're moving. Since it's a preordered item that isn't even in yet or has been shipped, why can't they go in and edit your address in the order? Did you ever ask to speak to a supervisor or anyone higher up in ranks than a phone representative?

I also had an issue once where I paid for my items and they sent me emails requesting payments days after I already saw that they charged my bank account and received my money. I emailed and called them to tell them that I already paid for the items and I had to email them proof that the payments were sent. Since it was their error, I asked them if they could expedite the shipping since their mistake delayed it for close to a week. They refused but shipped my items the next day. I guess errors can happen but I never had that problem with any company before where they didn't know I already paid.
__________________

Reply With Quote
  #107  
Old 29th June 2010, 03:23 PM
nanakopy87's Avatar
nanakopy87 nanakopy87 is offline
INSPIRE Initiate
 
Join Date: Apr 2009
Posts: 5,988
yesasia can do anything that we can't expect.i remember they said we couldn't cancel our pre-order after don't know how many days after we place our order.even cdjapan allows us to cancel,if the order is still in process(unless the order is in shipping process,then its different story).i never see an online store that have such strict rule
__________________


Reply With Quote
  #108  
Old 29th June 2010, 03:25 PM
Akuto's Avatar
Akuto Akuto is offline
YOU Initiate
 
Join Date: Oct 2009
Location: Cheshire, U.K.
Posts: 120
I sent them a message yesterday asking for them to refund to transaction, and received a reply today saying that due to a slight alteration when I confirmed my OLD address, the second shipment was NOT sent!

This was a month ago, and it took me seeking a refund for them to let me know!

Good job I wasn't after medicines, eh!
__________________
Those who ignor a shout, may strain to hear a whisper.
Reply With Quote
  #109  
Old 29th June 2010, 03:30 PM
AyusakiFan's Avatar
AyusakiFan AyusakiFan is offline
UNITE! Initiate
 
Join Date: May 2010
Location: Florida
Posts: 2,198
Quote:
Originally Posted by Akuto View Post
I sent them a message yesterday asking for them to refund to transaction, and received a reply today saying that due to a slight alteration when I confirmed my OLD address, the second shipment was NOT sent!

This was a month ago, and it took me seeking a refund for them to let me know!

Good job I wasn't after medicines, eh!
They should have contacted you about that before. It's a good thing you said something because it doesn't look like they would have let you know on their own. That's not professional of them at all.
__________________

Reply With Quote
  #110  
Old 30th June 2010, 06:46 AM
visionfactory's Avatar
visionfactory visionfactory is offline
ourselves Initiate
 
Join Date: Dec 2007
Location: Chile
Posts: 4,761
Right now I'm having problems with YesAsia because they don't reply my mail and I want to cancel my order!!
__________________
Concerts I've attended:
[2017] Juice=Juice at LIVE AROUND 2017 ~World Tour~ (Santiago, Chile)
[2017] Anna Tsuchiya at SJE 2017 (Santiago, Chile)
[2017] Do As Infinity at Latin America Tour 2017 (Santiago, Chile)
[2015] Anna Tsuchiya at SJE 2015 (Santiago, Chile)
[2012] After School & RaNia at Music Bank World Tour (Viņa del Mar, Chile)
[2011] m.o.v.e at WORLD OF overTaKerS Tour (Santiago, Chile)
Reply With Quote
  #111  
Old 30th June 2010, 08:40 AM
C+R+E+AYUMI's Avatar
C+R+E+AYUMI C+R+E+AYUMI is offline
fairyland Initiate
 
Join Date: Dec 2004
Location: ITALY
Posts: 8,217
I never appreciated the Yes Asia's customer care..they're rude and never fast.

Anyway a problem occurred since I don't believe the new owners of the house decided to keep RnRC..a japanese CD...so the claim should be just Yes-Asia related
__________________

~thanks pepper for the set~
Reply With Quote
  #112  
Old 2nd July 2010, 02:54 PM
majrakun's Avatar
majrakun majrakun is offline
Over Initiate
 
Join Date: Dec 2007
Location: BRUNEI.
Posts: 3,905
Question!

My order has gone from 'Order Received' since the last few days to 'Order Processed' but I haven't got a confirmation email from them that they have received my money. Does the change in order status basically mean that they've received my money, but they will only inform me by Monday since it's the weekend?

I'm confused because last time my order was immediately in the "Order processed" status even though I haven't sent the money out yet.
__________________

honto no watashi wo anata wa wakaranai





Reply With Quote
  #113  
Old 2nd July 2010, 03:16 PM
Cherry Dynamite Cherry Dynamite is offline
neverending dream Initiate
 
Join Date: Jan 2010
Location: BUNNY LAND
Posts: 4,157
Your order getting an Ordered Process status doesn't mean they've received your payment yet. They'll send you a Mail about them receiving your payment. Just be patient and wait
Reply With Quote
  #114  
Old 3rd July 2010, 11:38 AM
aqua_crystal's Avatar
aqua_crystal aqua_crystal is offline
INSPIRE Initiate
 
Join Date: Mar 2008
Location: My local music store.
Posts: 5,884
I'm sorry about what happened to you Akuto. But really, if you want a refund, call them and demand it then.

Quote:
Originally Posted by visionfactory View Post
Right now I'm having problems with YesAsia because they don't reply my mail and I want to cancel my order!!
NEVER e-mail them. They never reply and if they do, they're like an answering machine.

You should call them if they haven't shipped out your order yet. They're much faster if you do that. I remember once they couldn't verify my credit card and I called them and told them to try again. Only 2 hours later I got a confirmation from the woman responsible for the customer care.

Gosh, after hearing all the problems you guys have had with YA, I'm super glad nothing like this has happened to me. Gotta be more careful when I order from them now...
__________________


Last.fm

Reply With Quote
  #115  
Old 3rd July 2010, 10:07 PM
Akuto's Avatar
Akuto Akuto is offline
YOU Initiate
 
Join Date: Oct 2009
Location: Cheshire, U.K.
Posts: 120
I sent them a message telling them that if they were unable to send the CD to my new address, just to refund the money, and I'll go somewhere else for it.

'On this occasion, we will make the exception and re-mail it to your new address'!

Oh, Gee! What a surprise. Aim for their pocket and they will bow to your wishes! I hope CD Japan are better to deal with, because I think I'll be dealing with them from now on!

I'll let you know when it arrives........
__________________
Those who ignor a shout, may strain to hear a whisper.
Reply With Quote
  #116  
Old 4th July 2010, 12:58 AM
Picaflor 7/4's Avatar
Picaflor 7/4 Picaflor 7/4 is offline
forgiveness Initiate
 
Join Date: Feb 2009
Location: Levittown, PA
Posts: 5,092
honestly, I've only ever had one problem from yesasia in my life and that ended up being my own fault. who knew that a zip code made all the difference?

but it's good to hear that you are getting what you payed for in the end. I'm one of those "NO! I don't want a refund, I just want what I payed for!" type of people haha.
__________________
Does everyone miss me yet?
Reply With Quote
  #117  
Old 4th July 2010, 01:59 AM
gallowsCalibrator's Avatar
gallowsCalibrator gallowsCalibrator is offline
No way to say Initiate
 
Join Date: Nov 2009
Location: ganondorf
Posts: 5,283
It's good that YA is giving you your CD, even though you had to threaten the sale for it (o_o) I've only ordered from YA once, and that was to preorder RnRC, and it was supposed to get to my house on April 21st. So when it reached the middle of June, I demanded for my mom to call them and ask what was going on when she told me that it did come on time, she had it all along (=_=) So~ I've never had any real problems, but just to be safe I order from CDJ
Reply With Quote
  #118  
Old 4th July 2010, 03:32 AM
gothicayu's Avatar
gothicayu gothicayu is offline
INSPIRE Initiate
 
Join Date: Aug 2003
Posts: 5,915
Quote:
Originally Posted by C+R+E+AYUMI View Post
I never appreciated the Yes Asia's customer care..they're rude and never fast.

Anyway a problem occurred since I don't believe the new owners of the house decided to keep RnRC..a japanese CD...so the claim should be just Yes-Asia related
THAT ! i had the same problem. yes costumer service is EXTREMELY RUDE and a real PAIN TO DEAL WITH .

well i keep telling people around me dunnot order from yesasia because there is so many much more profetional companies and private
i ve been ordering from hmv japan for years never got a single problem with them .

seriously yesasia dont give a damn to their costumers for the simple reason that they have so many one more one less is nothing for them ...
also no matter what you always gonna have people that dont know much and will order from yesasia because there is publicity everywhere ( on forum (since they earn money wth the link) , google ..etc .. and dont mind paying a lot more than what they would have payed on cdjapan/hmv /play asia ...

my best advice let your friends know about it and get more poeple to order from everybody else exept yesasia maybe if they loose thousands of costumers they will maybe treat us with some respect and be more profetional

now that cd japan have fedex i think its a lot safer to order form them .
__________________
THE BEST WEBSITE TO BUY USED JAPANESE IMPORT :WWW.MYJPOP.COM

if you live in california check www.yumeranch.com

come join the fun look with my jpop on facebook http://www.facebook.com/#!/pages/MY-...953715?ref=ts/
Reply With Quote
  #119  
Old 6th July 2010, 06:11 AM
LacusClyne's Avatar
LacusClyne LacusClyne is offline
BALLAD Initiate
 
Join Date: Sep 2005
Location: Singapore
Posts: 16,778
well. but YA has OS press and concert merchandise... that is the good part about them
__________________

my twitter

Reply With Quote
  #120  
Old 6th July 2010, 06:31 AM
dreamland2.0's Avatar
dreamland2.0 dreamland2.0 is offline
Liar Initiate
 
Join Date: Nov 2008
Location: Canada
Posts: 6,720
Honestly I've never had one single problem with yesasia and they respond to my emails within 24 hours with good answers so I guess it just depends?

Though I'm glad you got it sorted out Akuto. It's too bad you had a bad experience.
__________________

FlavorsCD CollectionNana Mizuki Forum
Reply With Quote
Reply

Tags
cdjapan, hmv, yesasia

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT +1. The time now is 10:04 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.