Credit card & mu-mo - Ayumi Hamasaki Sekai
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  #1  
Old 17th January 2013, 12:30 PM
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title156 title156 is offline
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Credit card & mu-mo

Hi, I want to order something from mu-mo and ship it to my friend who's studying in Japan for a year. But it keeps reject my credit card without any reasons.

Quote:
ORDR0051:購入処理中にエラーが発生しました。カートリンクをクリックし、再度カート画面を表示し てください。

ORDR0037:クレジットカードのオーソリに失敗しました。

カートに商品が入っています。内容を確認してください。

Google Translation:
ORDR0051: An error occurred during the purchase process. Click on the cart link, please view the cart screen again.

ORDR0037: I failed to authorize of credit card.

Products are in the cart. Please check the contents.
Have anyone who used Tenso ever expirienced this? Is there anything I can do.

Ps. This is crazy when Japanese sites keep rejecting my card. First, Yahoo Easy Payment (which must enter the cardholder's name in katakana) and now mu-mo.
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  #2  
Old 17th January 2013, 01:07 PM
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kinix kinix is offline
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I have just ordered from mu-mo with my credit card and there's no error like yours. You might need to check with your credit card company for more details. Before that, just check the details of your credit card again (number and date)
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  #3  
Old 17th January 2013, 02:45 PM
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title156 title156 is offline
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Thank you. I will re-check my card again.

Happy to know that the problem is not from the site so I will able to purchase more from mu-mo when I can solve my card's problem.
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  #4  
Old 17th January 2013, 07:03 PM
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owlflight owlflight is offline
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I would imagine that if you haven't ordered from mu-mo before, your credit card may not be set up for international transactions.
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  #5  
Old 17th January 2013, 08:05 PM
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title156 title156 is offline
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No, I had many international transactions in the past, such as Amazon, HMV, CDJapan, YesAsia etc.

Now I just wonder what the main reason since mu-mo request only card number and expired date and I'm sure that I put the right number. Maybe because the name in the address (of course, it's my friend's) and cardholder's name is not matched?
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