Online Shopping Help Thread #2

[~angel*ayumi~]

mhhh i never had any big problems with Celga o.o
Yes I also don´t like that you don´t get notified about FC mailings that arrive,but i always wait about 2-4 weeks after they pop up on yahoo to get them sent and never had anything missing.
But i am with Celag for ap. 10 years now^^ And my membership at TA is now running for the 3rd year.

[kinix]

Originally Posted by ~angel*ayumi~

mhhh i never had any big problems with Celga o.o
Yes I also don´t like that you don´t get notified about FC mailings that arrive,but i always wait about 2-4 weeks after they pop up on yahoo to get them sent and never had anything missing.
But i am with Celag for ap. 10 years now^^ And my membership at TA is now running for the 3rd year.

I'm glad that you're still enjoying the connection with them. But this is just an advice from me. Might be an isolated case but I really dislike of how they try to push around instead of apologizing and rectify the problem. The 1st time when I asked where were the TA gift, they tried to claim that their warehouse haven't received it (6 weeks since TA sent them out), trying to say it's not their fault for overlooking. And yet they can send it out within 2 days after I've requested the 2nd time (obviously they found it. But the TA mag was still missing). They didn't even tell me that they could only find 1 of the 2 gifts I've requested and just send it back to me. Their attitude really sux by deleting my comments on FB and removing me from friend list (Though I had the intention too but I thought I could at least hear some sort of explanation/apology from them) . This is not the way to do business. Hope you'll not experience any unpleasant experience in the future, but you've been warned ^^
Good thing is that my membership is ending and I shall not patronize them anymore.

Originally Posted by KarenPang

^ my BREAKERZ fanclub related stuff used to be handled by Celga & yeah the way they handle/do things are not good

The usual middleman I use to handle my stuff cannot help me to join their fanclub on my behalf & someone recommended me to try Celga & needless to say , my experience using their services weren't great

Response's slow & for some funny odd reason , their customer service staff are based in BOTH Japan & USA which I couldn't help but find it very fishy if not odd + to make things worst , they have to ask the owner (whose name's Keigo Morita) for answers in which I wonder , can't I get a direct response from you instead of beating around the bush ???

Thankfully , someone I know via LiveJournal recommended me to use the services of a middleman that helped her to join Acid Black Cherry/L'arc en ciel/VAMPS fanclubs on her behalf & after making the switch , I have no regrets not using Celga anymore from that day onwards

Yes it seems that they have no proper communication with their warehouse too as I'm pretty sure that so called warehouse is actually Keigo's house. The address they registered with was his home and they return address on the package they sent was the same address. Makes me wonder if they really have a warehouse or was it just a team of the US base online support and Keigo the 'warehouse'.

[KarenPang]

Originally Posted by kinix

Yes it seems that they have no proper communication with their warehouse too as I'm pretty sure that so called warehouse is actually Keigo's house. The address they registered with was his home and they return address on the package they sent was the same address. Makes me wonder if they really have a warehouse or was it just a team of the US base online support and Keigo the 'warehouse'.

Yeah & to me if Keigo has staff that's working under him , why're they based in USA & not in Tokyo just like him ? oO

Also I didn't liked that when I asked questions , the 1st few rounds weren't answered directly by Keigo too

Ah well at least I'm not using Celga anymore . I'm satisfied with the middleman that's handling my BREAKERZ fanclub related stuff now as he's a 1 man show

[kinix]

Originally Posted by KarenPang

Yeah & to me if Keigo has staff that's working under him , why're they based in USA & not in Tokyo just like him ? oO

Also I didn't liked that when I asked questions , the 1st few rounds weren't answered directly by Keigo too

Ah well at least I'm not using Celga anymore . I'm satisfied with the middleman that's handling my BREAKERZ fanclub related stuff now as he's a 1 man show

I think it's easier to find a low pay part time English speaking staff in US than Japan? And he could use paypal to pay his staff since celga accepts their fees in USD through paypal. Good business strategy but poor customer service... Just like our local helpline being outsource to other country call center where they gives you replies that doesn't answers to your need...